Privacy Policy

This policy explains how KODAWARI FAMILY SASU, operating the BORO DENIM brand, collects, uses, and protects your personal data when you visit www.boro-denim.com, create an account, place an order, or contact our customer service.

1. Data Controller

The data controller is:

KODAWARI FAMILY SASU
SIREN: 951 902 030
Registered office: 62 Rue Louis Braille, 69800 Saint-Priest, France
Email: hello@boro-denim.com
Website: https://www.boro-denim.com

2. Data Collected

We may collect the following data:

  • Identification data: last name, first name, email address, phone number;
  • Order data: purchased products, billing address, delivery address, purchase history;
  • Payment data: information necessary for payment, processed by our secure payment providers;
  • Navigation data: IP address, device type, browser, pages visited, interactions with the site;
  • Customer relationship data: messages, requests, feedback, exchanges with customer service;
  • Marketing data: newsletter subscription, communication preferences, consents.

We do not directly store full credit card data.

3. Purposes of Use

Your data is used to:

  • manage orders, payments, deliveries, returns, and refunds;
  • create and manage your customer account;
  • respond to your requests;
  • ensure site security and prevent fraud;
  • comply with our accounting, tax, and legal obligations;
  • improve the site, products, and customer experience;
  • send marketing communications when you have consented or when permitted by law;
  • measure site audience and performance, subject to applicable cookie rules.

4. Legal Bases

We process your data on the following bases:

  • Contract performance: order, payment, delivery, customer service;
  • Legal obligation: invoicing, accounting, tax obligations;
  • Legitimate interest: site security, fraud prevention, service improvement;
  • Consent: newsletter, non-essential cookies, personalized advertising when required.

For non-essential cookies, consent must be obtained before they are placed, except for exempt trackers.

5. Data Recipients

Your data may be transmitted only when necessary to:

  • Shopify, which hosts and provides the e-commerce platform;
  • our payment providers;
  • our carriers and logistics providers;
  • our customer service, email, newsletter, analytics, or advertising tools;
  • our advisors, technical providers, accountants, or legal professionals;
  • administrative or judicial authorities when required by law.

We do not sell your personal data.

6. Transfers Outside the European Union

Certain providers may process data outside the European Union, including Shopify or some technical, marketing, or analytics tools.

When this occurs, we ensure that these transfers are governed by appropriate safeguards, in accordance with the GDPR.

7. Retention Period

We retain your data only for the period necessary for the purposes for which it was collected.

By way of indication:

  • Customer account data: until account deletion or prolonged inactivity;
  • Order and billing data: legal accounting retention period;
  • Customer service data: period necessary for processing the request, then limited archiving;
  • Marketing data: until consent is withdrawn or unsubscribe;
  • Cookies: according to the duration indicated in the banner or cookie policy.

8. Cookies

The site uses cookies and trackers necessary for its operation, as well as, where applicable, audience measurement, personalization, or advertising cookies.

Non-essential cookies are only placed with your consent when required. You can accept, refuse, or modify your preferences at any time via the cookie banner or the management tool available on the site.

9. Your Rights

In accordance with the GDPR, you can request access, rectification, erasure, restriction, opposition to the processing of your data, as well as the portability of your data when this right applies.

You can also withdraw your consent at any time when processing is based on your consent.

To exercise your rights, contact us at:

hello@boro-denim.com

We may ask for proof of identity if necessary. The data controller generally has one month to respond to requests for exercising rights.

You can also lodge a complaint with the CNIL if you believe your rights are not being respected.

10. Security

We implement reasonable measures to protect your data against loss, unauthorized access, modification, or disclosure.

No electronic transmission or storage system is entirely secure. We encourage you to use strong passwords and to keep your credentials confidential.

11. Minors

The site is not intended for minors. We do not knowingly collect data concerning minors without appropriate authorization.

12. Policy Changes

We may modify this policy to reflect legal, technical, or operational developments. The applicable version is the one published on the site at the time of your consultation.

13. Contact

For any questions regarding this policy or the use of your personal data:

KODAWARI FAMILY SASU / BORO DENIM
62 Rue Louis Braille, 69800 Saint-Priest, France
hello@boro-denim.com